Terms of Service

1. Introduction

These Terms of Service ("Terms") govern the provision and use of the managed hosting service described below (the "Service") operated by Hlinix sp. z o.o. (KRS 0001237324), with its registered office at ul. Marcina Kasprzaka 31/119, 01-234 Warsaw, Poland, represented by Fumihiro Asaki (President of the Management Board / Prezes Zarządu) ("Hlinix", "we", "us", "our").

These Terms form a binding agreement between Hlinix and the individual or entity that subscribes to the Service (the "Customer", "you", "your"). By subscribing to, accessing, or using the Service, you agree to be bound by these Terms. If you are entering into these Terms on behalf of an organisation, you represent that you are authorised to bind that organisation.

2. Definitions

• Service — the managed virtual private server hosting offering with resident Claude Code, as described in Section 3.
• VPS — the dedicated virtual private server instance provisioned for a single Customer.
• Claude Code — Anthropic's coding agent software installed and kept running on the VPS.
• Anthropic — Anthropic PBC, the provider of the Claude models and Claude Code, and an independent third party.
• API Key — the Customer's own Anthropic API credential used to authenticate Claude Code (see Section 5, "BYOK").
• Plan — the subscription tier selected by the Customer (Standard, Pro, or Max), including any optional add-ons.
• Dashboard — the optional monitoring interface for the VPS.

3. Description of the Service

Hlinix provides managed hosting of a dedicated VPS with Claude Code running as a resident process. Each subscription includes:

• A dedicated VPS provisioned for a single Customer (one Customer, one server).
• Claude Code kept running inside a persistent tmux session, operating 24 hours a day and capable of autonomous agent workflows.
• Infrastructure located within the European Union (Hetzner, Helsinki, Finland).
• Daily automated backups with seven (7) generations retained.
• Audit logging and structured log retention for ninety (90) days.
• Baseline security hardening, including firewalling and DDoS mitigation at the network level.

The specific resources, features, and limits of each Plan are set out on our pricing page at hlinix.com/hosting and confirmed at checkout. We may improve or modify the technical implementation of the Service (for example, tooling versions or hardening measures) provided that the core functionality is not materially degraded.

4. Eligibility & account

The Service is intended for businesses, developers, and professionals. You must provide accurate registration and billing information and keep it up to date. You are responsible for maintaining the confidentiality of any credentials used to access the VPS or the Dashboard, and for all activity that occurs through them.

5. Your API keys (BYOK)

The Service operates on a "Bring Your Own Key" (BYOK) basis. You supply and use your own Anthropic API Key with Claude Code on the VPS.

• We do not store your API Key. Hlinix does not retain, escrow, or maintain a copy of your Anthropic API Key. The key resides only within your VPS environment under your control.
• Anthropic usage is billed by Anthropic. All charges for use of the Anthropic API and Claude models are incurred directly between you and Anthropic under your own Anthropic account and agreement. Our subscription fee covers hosting and management only and does not include Anthropic API usage.
• Your responsibility. You are responsible for securing your API Key, for all usage and costs associated with it, and for complying with Anthropic's applicable terms and usage policies.

6. Customer obligations

When using the Service, you agree to:

• Use the Service and the VPS only for lawful purposes and in compliance with applicable law.
• Manage and safeguard your API Key and access credentials.
• Be solely responsible for the code, data, prompts, configurations, and workloads you run on the VPS, and for the actions taken by any agent or automation you operate, including Claude Code.
• Not use the Service to store or process content you are not lawfully entitled to process.
• Comply with the Acceptable Use provisions in Section 7.

7. Acceptable use

You must not use the Service to:

• Engage in or facilitate any unlawful, fraudulent, or infringing activity.
• Distribute malware, launch attacks, or attempt to gain unauthorised access to any system or network.
• Send unsolicited bulk communications (spam) or operate open relays.
• Interfere with, disrupt, or place an abusive load on our infrastructure or that of our sub-processors, or otherwise degrade the Service for others.
• Violate the rights of any third party, including intellectual property and privacy rights.

We may suspend the VPS without prior notice where necessary to protect the integrity or security of our infrastructure, to comply with law, or to stop ongoing abuse, and will restore the Service once the issue is resolved.

8. Our obligations

We will:

• Provision and maintain the VPS in accordance with the selected Plan.
• Keep Claude Code available as a resident process, subject to necessary maintenance and updates.
• Perform daily automated backups and retain seven (7) generations.
• Retain audit and structured logs for ninety (90) days.
• Apply reasonable technical and organisational security measures, as further described in our Data Processing Agreement.
• Provide reasonable support in response to service requests submitted to hello@hlinix.com.

9. Fees, VAT & payment

The Service is provided on a monthly subscription basis. Current Plans are:

Plan	Price (net / month)	Dashboard
Standard	€29	Optional add-on (+€10 / month)
Pro	€59	Included
Max	€119	Included

All prices are stated net of value added tax (VAT). VAT is added where applicable in accordance with the law. For business customers in the EU outside Poland who provide a valid VAT identification number, the reverse-charge mechanism may apply. The prices in force at the time of purchase are those displayed on our pricing page and confirmed at checkout, and prevail over any figures reproduced above if the two differ.

Fees are payable monthly in advance and are collected by card through our payment processor, Stripe. The subscription renews automatically each month until cancelled in accordance with Section 12. If a payment fails, we may retry collection and, after reasonable notice, suspend the VPS until payment is made. Except where required by law, fees already paid are non-refundable.

We may change our prices; any price change will apply from your next billing period after we have given you reasonable prior notice.

10. Service availability

We target a monthly availability of 99.9% for the VPS. This is a service target and not a guarantee or warranty; it does not create an entitlement to service credits unless separately agreed in writing. Availability is measured excluding scheduled maintenance, emergency maintenance, and events outside our reasonable control (including failures of third-party providers such as Anthropic, Hetzner, or Stripe, and force majeure events). We will use reasonable efforts to schedule planned maintenance to minimise disruption.

11. Backups

We perform daily automated backups of the VPS and retain seven (7) generations. Backups are provided as an operational safeguard on a best-efforts basis and are not a substitute for your own backup strategy. You remain responsible for maintaining independent copies of any data that is critical to you.

12. Term, cancellation & suspension

The subscription runs on a month-to-month basis. You may cancel at any time. Cancellation takes effect at the end of the current billing month, and you retain access until then; no partial-month refunds are provided.

Following termination or expiry of the subscription for any reason, we will delete the VPS and its associated data, including backups, within fourteen (14) days. If you require an export of your data, you must request and complete it before termination takes effect. We may suspend or terminate the Service for material breach of these Terms (including non-payment or breach of Section 7) where the breach is not remedied within a reasonable period after notice, or immediately where the breach cannot be remedied or requires urgent action.

13. Data protection

Where we process personal data on your behalf in providing the Service, we act as a processor and you act as the controller. That processing is governed by our Data Processing Agreement (DPA), which is incorporated into these Terms by reference and satisfies the requirements of Article 28 of the GDPR. Our handling of personal data for which we are the controller (for example, account and billing data) is described in our Privacy Policy.

14. Website tools & no legal advice

Our website also offers free informational resources, including the EU AI Act Risk Level Checker, the AI Advisor chatbot, guides, and blog content. These are provided for general informational and educational purposes only and do not constitute legal advice. AI-generated responses may contain inaccuracies. You should consult a qualified professional for advice specific to your situation. These resources are provided "as is" without warranty.

15. Intellectual property

As between the parties, you retain all rights to the code, data, and content you place on the VPS. We (and our licensors) retain all rights to the Service, our website, our management tooling, configurations, documentation, and branding. Third-party software running on the VPS (including Claude Code and the operating system) remains subject to its own licences. Nothing in these Terms transfers ownership of one party's intellectual property to the other.

16. Third-party services

The Service relies on independent third parties, including Anthropic (Claude models and Claude Code), Hetzner (infrastructure), and Stripe (payment processing). Your use of Anthropic's API is governed by your agreement with Anthropic. We are not responsible for the acts, omissions, availability, or terms of these third parties, but we will use reasonable care in selecting and managing our sub-processors as described in the DPA.

17. Warranties & disclaimers

To the fullest extent permitted by law, the Service is provided "as is" and "as available". We disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, or that outputs generated by Claude Code or any AI model will be accurate or fit for your purposes. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law.

18. Limitation of liability

To the fullest extent permitted by law, neither party shall be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, goodwill, or anticipated savings, arising out of or in connection with the Service.

Our total aggregate liability arising out of or in connection with the Service, whether in contract, tort (including negligence), or otherwise, shall not exceed the total amount you paid to us for the Service in the three (3) months immediately preceding the event giving rise to the claim.

These limitations do not apply to liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, or for fraud.

19. Indemnification

You agree to indemnify and hold Hlinix harmless from and against any third-party claims, losses, and reasonable costs (including reasonable legal fees) arising out of your use of the Service, your content or workloads, the actions of any agent or automation you operate, or your breach of these Terms or of applicable law.

20. Changes

We may modify these Terms from time to time. We will post the updated Terms on this page with a revised "Last updated" date and, for material changes affecting active subscriptions, provide reasonable prior notice by email. Your continued use of the Service after the changes take effect constitutes acceptance of the modified Terms.

21. Governing law & jurisdiction

These Terms are governed by and construed in accordance with the laws of the Republic of Poland. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts competent for the seat of Hlinix in Warsaw, Poland. Mandatory consumer-protection rights, where applicable, are not affected by this clause.

22. Contact

For questions about these Terms, contact us at: hello@hlinix.com